Web Application Analysis

Overview (Current System)

The current system enables users to signup via the web on mobile and computer. Here is a rundown of what the current flow looks like below.

General Challenges with the current system

1. It’s a long process

   What we want to achieve

2. Faster signup process

3. Highly secured accounts with complex passwords

   RECOMMENDATION:

   

   • The new process eliminates the need to enter username and email. The usernames can be generated from the email which can be edited later in their account settings
   • Users do not need to verify their phone number at this stage, it would be incorporated as a requirement when they want to make a transaction, OTPs will be sent via WhatsApp and text

Sign Up Page

• Problem 1: Users find it hard to create complex passwords as they do not know what special characters are

  Solution 1: Password requirements and strength meter should be made more visible as shown below

  

• Problem 2: Some users cannot receive OTP because they have DND turned on

  Solution 2:

• OTP should also be sent on WhatsApp automatically

• Providing a ‘I did not receive code’ link which enables users to resend code again and also educate them on USSD code needed to deactivate USSD code if it’s turned on. They will only be seeing USSD code based on their service provider

• Problem 5: Clicking on terms of service on the signup form does not go anywhere. Also it’s best practice to have them tick a box stating they agreed to the terms of service. Also can’t find the ‘terms of service’ on the footer of the site homepage

  Solution 5: Clicking on terms of service should linked to the terms of service page and also users should be made to tick a checkbox

  

• Problem 6: Two separate fields for email and usernames

  Solution 6: Users should not be made to create Usernames since they will be dropping their emails. Usernames can be generated from their emails and they should be able to change it in their account settings later

Suggestions

• “Username/Email is unavailable” should be revamped to “ Username/Email is taken by another user”
• The whole form should be centered and they should be able to sign-up with their Gmail which auto fills some details asides password.